Bold 360 conversational A.I., knowledge management, and intuitive platform help drive the user to insights that matter, faster. With its web-based platform and dead simple interface, Bold360’s customer engagement solution delivers value starting with the first customer interaction. By blending the best of AI and agent-based technology, Bold360’s suite enables companies to meet soaring customer […]
Category Archives: NLP Algorithms
Between advanced technology and a societal transition to more passive, text-based communication, chatbots help fill a niche that phone calls used to fill. A critical aspect of chatbot implementation is selecting the right natural language processing engine. If the user interacts with the bot through voice, for example, then the chatbot requires a speech recognition […]